Good Neighbour Guide

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Welcome to the neighbourhood!

Table of Contents

Whether you’re a student or not, the tips in this guide will help you enjoy your time as a resident of the Black Creek Community. Know your rights.   Act responsibly. And above all, be a good neighbour.

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Things you should know as a neighbour

Say Hello
You live in a community. Your neighbours include families, working professionals, senior citizens and students. This is a wonderful opportunity to get and give support, and make friends. Introduce yourself, welcome new neighbours and take time to chat. If you are renting, get to know the people living in your house. Neighbours who know each other by name are less likely to end up in conflict.

Respect Differences
icon_39564Our community is diverse – in age, faith, ethnicity, education, language and family status. Be considerate and respect your neighbours whatever their background. Offer to lend a helping hand. A kind and welcoming gesture can go a long way towards positive relations.


Be Considerate
icon_56421Messy yards, loud music and late night noise can be disturbing to others. Remember that respect works both ways.



Living together as a community

icon_21041If a neighbour can hear noise from your house it is too loud. As a rule, keep it down between 11pm and 7am (9am on weekends).



Planning A Party?


Let your neighbours know you are hosting a party and give them a way to contact you. Be conscious of your noise level. Cooperate with them if they come to you with concerns about noise or other disturbances. A visit by police could end your party and result in fines for bylaw and other legal infractions. Fines for noise violations can be $300 and above.

If your neighbour’s party is bothering you or there is incessant noise, consider speaking with them first. If the issue persists, consider calling the police.

icon_66Parking on most streets in the Village is permitted Monday to Friday for up to one hour from 8am to 8pm and overnight parking is permitted from 8pm to 8am throughout the year. Not all parking restrictions are posted and fines for violations start at $40. Call 416-808-1600 to confirm what rules apply to your specific neighbourhood.


Property Maintenance
icon_4094Keeping your property tidy is part of being a good neighbour. In Toronto, your grass can grow to a maximum of 20 centimetres (8 inches) before it must be mowed. If you are sure the tall plants in your neighbour’s wild-looking yard are not a natural garden, call the City of Toronto at “311”. Other property standards bylaw infractions like litter, empty beer bottles, broken appliances and debris can be reported to the City.

Snow Removal
icon_33414After a snowfall of 8 centimetres (3 inches) or more, the City plows streets and sidewalks, however, it can take up to 16 hours to clear streets and up to 72 hours to clear sidewalks. After clearing your own walkway, please take a few minutes to clear the public sidewalk in front of your house to make walking less treacherous for your neighbours.


icon_59510Vandalism, such as graffiti, kicking over garbage cans and urinating in public is an offence under the public nuisance bylaw that carry significant fines. Please keep your neighbourhood clean and safe for all residents. To report vandalism or any suspicious activity call police at 416-808-2222.

Settling Disputes

icon_24973Can’t resolve a dispute with your neighbour? Municipal Licensing & Standards can help clarify bylaws and outline your options. You can also contact on-campus supports to help resolve conflicts. At York, contact C.L.A.S.P., 416-736-5029, or the Osgoode Mediation Centre,  416-736-5104. At Seneca, contact the Student Conduct Office,  416-491-5050 x.22078.

Watch Your Waste
icon_40411Garbage and recycling are picked up separately every two weeks on alternating Fridays. Compost is picked up weekly. Yard waste, electronics, furniture and appliances will be picked up on regular garbage days. For the collection schedule and information on curbside collection go to:

Give away things you no longer need by registering with the reYUse program - an online application for sharing unwanted personal items exclusively among the York University community


Fire Safety
icon_30683Did you know that in the last few years there have been a number of fires that have impacted residents living in the Village? Most fires are caused by careless cooking, smoking and candles. Follow these helpful tips to help prevent a home fire:

  • Install, or ask your landlord to install, smoke and carbon monoxide alarms outside kitchens and bedrooms on every story and test the batteries once a year
  • Do not overload electrical circuits or overuse extension cords
  • Do not leave lit candles or cooking food unattended
  • Prepare and practice a fire safety home escape plan – know who lives in your house and make sure everyone is accounted for if there is a fire
  • Have a portable fire extinguisher available
  • Know two ways out of every room, if possible (i.e. door and a window that can be exited safely)
  • Make sure all designated escape routes are free of clutter

When the smoke alarm sounds, determine if the fire can be easily and safely extinguished. Leave the building as quickly as possible. Once outside, don’t re-enter the building for any reason. Call 911 from outside the building.

Safety on the Street

  • Be aware of your surroundings
  • Walk in pairs or groups whenever possible
  • Avoid short cuts; stick to well-lit main streets or thoroughfares


Safety at Home

  • Do not leave valuables unattended
  • Lock all windows, fire escape windows and security screens
  • Do not give your contact information or address to someone you don’t know
  • Make sure someone close to you knows your street address, email address and phone number and if you are renting, know how to contact your landlord
  • Do not take in guests whom you don’t know
  • Limit alcohol consumption and stay alert. Persons under the influence are much more likely to be the victims of a serious crime. Report suspicious persons and behaviour to Toronto Police 416-808-3100.

Shuttle Buses

icon_59843York University and Seneca College students can catch a lift home to The Village on York’s Campus Shuttle. It’s free and runs 7 days a week 7pm-2am during fall and winter terms and 8pm-2am in the summer. See schedule and route map:

York’s goSAFE service offers to escort students on foot anywhere on Keele campus, including as far south as Assiniboine Road, bordering the Village. Call from any Blue Light Emergency phone or payphone on York’s campus.

This service is offered during the school year 6pm-2am and during the summer 8pm-2am. Call 416-736-5454. For service when goSAFE is not operating, call York Security at 416-736-2100 x.58000

York U Safety App

York U Safety is a mobile safety app for York University students, faculty, staff and our immediate neighbours. It provides quick access to the University’s safety resources, including direct calls to campus security, 911, and key safety services such as goSafe and the Campus Shuttle as well as other important safety information.

Download the app today by scanning the QR Code or visiting


Things you should know as a tenant...

icon_50100As a renter you assume basic rights and responsibilities. Being aware of local laws, bylaws and general neighbourhood expectations will improve your experience in the community. Become familiar with the Residential Tenancies Act (

Before you move in be sure your lease or rental agreement spells out landlord responsibilities for repairs and maintenance. Also, try to get information from other tenants on the how the landlord handles repairs and maintenance and responds to tenant complaints. And don’t forget to do your part. Tenants play a big role in keeping shared space clean and safe. Remember, the basis for all relationships, whether tenant-landlord or tenant-tenant, is RESPECT.

Is your unit safe?

  • Are there more than 5 unrelated people living in your house?
  • Are there obstructed pathways to get out of the house?
  • Is the house really cold? Is it in disrepair?

If you answered YES to these questions you may be living in unsafe conditions.

If you find yourself living in housing that is unsafe, please talk with your landlord or consider filing a complaint with the City of Toronto Municipal Licensing & Standards division – dial “311” or – or you can call the Province’s Investigation and Enforcement Unit (IEU) at 1-888-772-9277 or

Important Numbers


  • Police, fire and ambulance - 911
  • Poison control - 1-800-268-9017
  • Gas emergency - 1-866-763-5427


  • Toronto Police Dispatch- 416-808-2222
  • Toronto Police 31 Division -local division for The Village - 416-808-3100
  • Toronto Fire Services- 416-338-9050

Health Care

  • Telehealth Ontario - 1-866-797-0000
  • Mental Health Helpline - 1-866-531-2600
  • Humber River Regional Hospital (Finch site) - 416-744-2500
  • Sick Kids Hospital - 416-813-1500
  • Appletree Medical Centre – York Lanes - 647-722-2370

Housing Support

  • Ontario Rental Housing Tribunal - 416-645-8080
  • Federation of Metro Tenants Association - 416-921-9494


  • Enbridge Gas - 1-877-362-7434
  • Toronto Hydro - 416-542-8000


  • TTC - 416-393-4000 (register with My TTC e-Services to receive customized email e-Alerts regarding all major subway/ RT, bus, and streetcar service disruptions)
  • YRT/VIVA - 905-762-2100
  • GO - 416-869-3200
  • Brampton Transit - 905-874-2999
  • York goSafe campus escort service - 416-736-5454 or free on campus payphones
  • York campus shuttle - 416-736-2100 x.22456 (or 416-736-5454 from 8pm to 2am)

Community Hotlines

  • Toronto Distress Centre - 416-408-HELP (4357)
  • Sexual Assault Survivors’ Crisis Line (SASSL) - 416-650-8056
  • Lesbian/Gay/Bisexual Youth Hotline - 416-962-9688 or 1 800 268 9688
  • Good2Talk - 1-866-925-5454;
  • Community and Legal Aid Services Program (CLASP) - 416-736-5029
  • Osgoode Mediation Centre - 416 736 5104;
  • St. Stephen’s Community Mediation - 416-663-2733 x 255;
  • Yellow Brick House 24-hour Crisis Line - 1-800-263-3247 x.1

City of Toronto

“311” is the go-to number for information about City of Toronto services, programs and bylaws 24 hours a day, seven days a week and in 180 languages. Got a complaint? Call 311 and operators will refer you to someone who can help.

  • Property standards – noise, fences, grass, weeds, litter and yard, debris
  • Services – snow removal, garbage and recycling
  • Read all of the City of Toronto’s bylaws here:

“211” is the number to call for information about human services - health, social and community services. 211 connects you with an information specialist who can provide information and referrals 24 hours a day – call them or check out:

City of Toronto Councillor for Ward 8, York West (including the Village)
Anthony Perruzza 416-338-5335;

Additional Opportunities

For event listings, news and other information check out the Jane-Finch website

Contact Volunteer Toronto for a list of volunteer opportunities in your neighbourhood

Plant trees with the Toronto and Region Conservation Authority

Discover other ways to get involved by visiting the Black Creek Community Collaborative

This guide was developed by York’s Community Relations Office in collaboration with Seneca College, the City of Toronto and the York Federation of Students.

For more information and to learn about how you can get more involved in your community, please contact the Office of Community Relations at 416-736-2100 x.20131;